Reference

uang69 Privacy Policy: What We Collect and Why

This Privacy Policy explains exactly what personal information uang69 collects from you, how we use it, and the steps we take to keep it secure — whether you…

Data collected at account creationDANA, OVO, GoPay & QRIS payment recordsCookie and session dataYour right to request data changesContact path for privacy questions

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What Data uang69 Collects and How We Use It

uang69 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect the name, email address and phone number you provide during verification. If you deposit using DANA, OVO, GoPay or QRIS, we record transaction references and wallet identifiers to reconcile your balance and confirm receipt — we do

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not store your wallet PIN or bank credentials. We also collect browser session data, device type and IP address to detect unusual login attempts and keep your account secure. All data processing is carried out in accordance with applicable regulations, and access to your personal records
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depends on local law. We retain your account data for as long as your account remains active, plus any period required by applicable financial regulation.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About This Privacy Policy

If you have a question about how uang69 handles your data, want to update information on your account, or need to request deletion of personal records, our support team is reachable around the clock. Our team can also help you understand how a specific wallet transaction — such as a QRIS deposit or a GoPay withdrawal — is recorded and stored. You can reach us via live chat, email or our in-app message form, and we aim to respond to all privacy-related queries within 24 hours of receipt.

Team online

Live Chat

Available 24 hours a day, 7 days a week. Start a chat session directly from the account page to ask about data collection, retention or any privacy concern you have.

Email Support

Send your privacy request or data-access question to our dedicated support address. We aim to reply within 24 hours and confirm receipt immediately on submission.

In-App Message Form

Log in, navigate to Account Settings, then select 'Contact Us' to submit a privacy query. This path attaches your account ID automatically, speeding up our response.

DATA HANDLING PRACTICES

Six Ways We Protect and Respect Your Information

Our approach to data handling covers the full lifecycle of your information — from the moment you complete phone verification to the point at which you close your account.

Encrypted Storage

Personal details collected at account creation — including your verified phone number and email — are stored using encryption, so raw data is never exposed in plain text to unauthorised parties.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which account pages you visit most. You can adjust cookie preferences via your browser settings at any time.

Payment Record Handling

Deposit references from DANA, OVO, GoPay and QRIS are stored only long enough to match your balance and satisfy regulatory record-keeping. We do not share wallet IDs with third-party advertisers.

Account Security Reviews

We monitor login activity and flag unusual device or IP changes. If a new device attempts to access your account, we trigger a verification step before granting lobby access.

Data Retention Timeline

Active account data is retained while your account remains open. After closure, we keep only the minimum records required by applicable financial regulations, then delete the remainder on schedule.

Your Right to Request Changes

You may request a copy of your stored data, ask us to correct inaccurate details, or submit a deletion request via live chat or email. We confirm each request in writing within 24 hours.

Common Questions About the uang69 Privacy Policy

Below you will find answers to the questions we hear most often about how uang69 collects, stores and handles your personal information. If your question is not covered here, reach out via live chat or email and our team will respond within 24 hours.

We collect the name, email address and phone number you submit during registration and phone verification. We also log the device type and IP address used at login to protect your account from unauthorised access.

No. We record only the transaction reference and wallet identifier needed to match your deposit to your account balance. Your wallet PIN and bank credentials are never stored on our systems.

Once your account is closed, we retain only the minimum records required by applicable financial regulations. All other personal data is scheduled for deletion in line with our data retention policy.

Yes. Submit a data-access request through live chat, email or the in-app message form under Account Settings. We confirm receipt immediately and aim to deliver your data summary within 24 hours.

Yes, the same data handling practices apply to every account across Indonesia where local law permits. Regional differences in what features are available depends on local law, but privacy protections are consistent.

We do not sell or share your personal data with third-party advertisers. Payment references from GoPay or QRIS may be shared only with the relevant payment processor to complete the transaction, as outlined in this Privacy Policy.

Log in and navigate to Account Settings, then select 'Contact Us' to submit your correction or deletion request. Our support team confirms every privacy request in writing and processes it within 24 hours of receipt.

uang69 Privacy Policy: What We Collect and Why

How to Reach Us About This Privacy Policy

Live Chat

Email Support

In-App Message Form

Six Ways We Protect and Respect Your Information

Encrypted Storage

Cookie Policy

Payment Record Handling

Account Security Reviews

Data Retention Timeline

Your Right to Request Changes

Common Questions About the uang69 Privacy Policy

01 What personal data does uang69 collect when I open an account?

02 Does uang69 store my DANA or OVO wallet PIN when I make a deposit?

03 How long does uang69 keep my personal information after I close my account?

04 Can I request a copy of the data uang69 holds about me?

05 Does the uang69 Privacy Policy apply the same way for users in Bandung as elsewhere in Indonesia?

06 Does uang69 share my information with third parties?

07 How do I ask uang69 to correct or delete my personal details?

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